Soft skills - how will you hear his voice?

The need for soft skills


In the light of the Robert Frances report on the Mid Staffordshire NHS Foundation Trust will HR practitioners find the right balance of ‘achieving targets’ and developing  ‘soft…

Read full article >

Good Fear Bad Fear


Is there such a thing as good fear?     If so what is the difference between good fear and bad fear?     Good fear is a…

Read full article >

To be Appreciated


We all need to feel appreciated. Receiving words of appreciation makes us feel warm, and somehow it gives our values and value systems a positive stokes. Conversely when…

Read full article >

Dealing With Workplace Conflict


This is a fascinating, rich and lively  blog on the various ways of approaching workplace conflict. I would encourage anyone with an interest in resolving conflict to read…

Read full article >

Transforming HR Practitioners into Mediators


As an assessor of accredited workplace mediators I see a lot of HR professionals come to train as a mediators. I see many struggle with embracing the key…

Read full article >

Space – do you allow enough time?


Do you leave out the niceties because there isn’t enough time? Do your stop and think allow yourself to ponder? As I squinted reading the figures on the…

Read full article >